Free tool

Evaluate a contact

Pick a scorecard, answer each question, and watch the score update as you go. Export the evaluation as a PDF or CSV. Nothing leaves your browser.

Contact details

Scorecard

Agent name

Reviewer

Contact ID call, chat or ticket number

Contact date

Channel

Keyboard: Tab to a question, arrow keys to choose, or press Y / N / A (N/A) or 1–5 to answer and jump to the next question.

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Overall comments strengths, coaching focus